Terms of Service

1. Who we are

WitchWhisper is a business based in California, United States ("we", "us", "our").

These Terms of Service apply when you browse WitchWhisper, create an account or place an order. By placing an order you confirm that you have read and agree to these terms, our Refund & Cancellation Policy, our Shipping Policy and our Privacy Policy.

2. Who can order

You must be at least 18 years old and able to enter a binding contract to create an account or place an order. If you order a service for someone else, you remain the customer and are responsible for the order.

3. The nature of our services

Spellcasting, rituals, tarot and other readings are spiritual practices. They are offered for spiritual, inspirational and entertainment purposes. We perform each service with care and as described, but we cannot promise or guarantee any particular result, including changes in relationships, finances, employment, health or the actions of another person.

Readings describe possible themes and directions. They are interpretations, not verified facts or a fixed prediction of the future.

Our services are not medical, psychological, legal, financial or other professional advice, and they do not replace it. Do not delay or stop seeking professional help, or make important decisions, solely on the basis of a ritual or reading. If you are in crisis or thinking about harming yourself, call or text 988 (Suicide & Crisis Lifeline) in the United States, or your local emergency number.

4. What we will and will not do

• We perform rituals focused on the intention you describe, from love, protection and abundance to boundaries, justice and karma work.
• We do not perform work intended to cause physical harm, illness, injury or death to any person, or to interfere with anyone’s health.
• We may decline or cancel any order, for example if a request conflicts with these principles, if the details supplied are abusive or unlawful, or if we suspect fraud. If we cancel, we refund the full amount you paid.

5. Your order details

Rituals and readings are prepared using the details you give us, such as names, dates and places of birth and your intention. Please check them carefully. We are not responsible for delays or results affected by incomplete or inaccurate details.

If you include information about another person, such as a partner, you confirm that you are entitled to share it with us for this purpose. We use it only to perform your order.

6. Timing and delivery

Your ritual is cast the same day once we have confirmed your order and received all the details it needs. Your written report and ritual photographs are delivered to your account after the ritual is complete, and we email you when they are ready. You can follow every stage of your order in your account.

Ritual photographs are included with every ritual and reading at no extra cost. A time-lapse video of your ritual is available as an optional paid upgrade.

We reply to every message within 24 hours.

Timing may be affected by events outside our control. If your ritual has not been cast within 3 days, you may cancel for a full refund.

Physical keepsakes are charged during your ritual and then shipped as described in our Shipping Policy.

7. Prices and payment

• Prices may be displayed in several currencies for your convenience. The currency and amount you are charged are confirmed at checkout. Your bank or card issuer may add currency conversion or foreign transaction fees.
• Where a crossed-out price is shown, it is a comparison price and the lower price is the amount you pay.
• Payments are processed securely by Stripe on its own checkout page. We never receive or store your full card number.
• Sales tax is added where we are required to collect it.
• If a price is clearly wrong because of an error, we will contact you before carrying out the order and you may cancel for a full refund.

8. Cancellations and refunds

You can cancel for a full refund while your order shows "Order received". When you place an order you ask us to begin straight away, so once your order moves to "Preparing your ritual" the service has started and is not refundable, except as set out in our Refund & Cancellation Policy.

9. Gift cards and tips

• Gift cards can be used for any product on this site. They do not expire and have no fees. They cannot be exchanged for cash except where the law requires it.
• Tips are voluntary thank-you payments to the practitioner. They are not refundable unless made in error.

10. Promotions and discount codes

• Discount codes are entered on the Stripe checkout page and take a percentage off the order total shown there.
• One discount code can be used per order. Codes cannot be combined with each other unless the promotion says so.
• A code may be limited in time or in the number of uses. When a promotion ends, the code stops working at checkout.
• Discount codes have no cash value and cannot be applied to an order after it has been paid.
• If a discounted order is refunded, the refund is the amount you actually paid.

11. Your account

Keep your password private and tell us promptly if you think someone else has used your account. You are responsible for activity on your account that results from not keeping your login details secure.

12. Ritual photographs and reports

We create the reports, photographs and videos we deliver to you. You may keep, download and share them for personal, non-commercial use. We own the copyright in them.

We will not publish photographs or videos that show your name, birth details or other identifying information without your permission.

13. Use of this site

All text, images, video and design on this site belong to us or our licensors. Do not copy, resell or misuse the site, interfere with its security, or use automated means to collect content or create orders.

14. Our responsibility to you

We provide our services with reasonable care and skill and as described. Apart from that, and to the extent permitted by law, the site and services are provided "as is", and we make no promise about any spiritual, emotional, financial or other outcome.

To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses. Nothing in these terms limits any rights you have under consumer protection laws that cannot be waived.

15. Disputes

If something goes wrong, please contact us first. Most problems can be resolved quickly, and we reply to every message within 24 hours. If we cannot resolve it within 30 days, either of us may bring a claim in a small claims court that has jurisdiction, or otherwise in the state or federal courts located in California.

These terms are governed by the laws of the State of California and applicable United States federal law, without affecting mandatory consumer protections in the place where you live.

16. Changes to these terms

We may update these terms from time to time. The version in force when you place an order applies to that order. We will show the date of the latest change on this page.

17. Contact

Email support@witchwhisper.com, use the contact form on this site, or write to WitchWhisper, 3332 Ariel Joshua Ct, San Jose, CA 95135.