Privacy Policy

1. Who is responsible for your information

WitchWhisper is a business based in California, United States ("we", "us", "our").

This policy explains how we handle personal information when you use this site, create an account or place an order.

2. Information you give us

• Account details: your name, email address and password. We store passwords only as a secure one-way hash.
• Order details: the items you choose, your contact email, the email address for your report, and the details each ritual or reading needs. These can include names, dates, times and places of birth, a description of your situation, and your intention.
• Information about another person, such as a partner’s name and date of birth, when you provide it for a ritual. Please share this only if you are entitled to.
• Shipping details for physical keepsakes: name, address and phone number.
• Messages you send us through the contact form or by email.
• Payment information, which is collected directly by Stripe, our payment provider, on its own secure page. We receive confirmation of payment and limited details such as the amount and currency, but never your full card number.

3. Information we create or collect automatically

• Reports, photographs and videos of your ritual, which we create and store in your account.
• A sign-in cookie that keeps you logged in for up to 7 days. It is required for your account to work.
• Browser storage on your device that remembers your bag, unfinished checkout details and preferred currency. You can clear it in your browser settings at any time.
• Standard server logs, such as IP address, browser type and the pages requested, which we use to keep the site secure and to prevent abuse.

4. We do not use advertising trackers

We do not use advertising cookies, cross-site tracking or analytics that build a profile of you. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

5. Spiritual and sensitive details

Some details you share for a ritual, such as information about your relationships, health or personal circumstances, may be sensitive. We use them only to perform the service you ordered and to answer your questions about it. Only the practitioner working on your order can see them.

6. How we use your information

• To create and secure your account.
• To perform rituals and readings, deliver your report and files, and ship keepsakes.
• To send emails about your account and orders, such as verification, password reset, order confirmation and progress updates.
• To answer your messages and resolve problems.
• To send newsletters or offers, but only if you opted in. Each marketing email includes an unsubscribe link.
• To prevent fraud and abuse, keep records required by tax and accounting law, and protect our legal rights.

7. Who we share it with

We share personal information only with service providers who help us run the shop and who may use it only on our instructions:

• our hosting provider, which stores the site and our database;
• our email delivery provider, which sends account and order emails;
• Stripe, our payment provider, which processes payments and helps prevent fraud under its own privacy policy (stripe.com/privacy);
• shipping carriers, which receive your name, address and phone number to deliver keepsakes.

8. Legal disclosures

We may also disclose information if the law requires it, to protect anyone’s safety, or as part of transferring the business. In a transfer, this policy will continue to apply to your information.

9. How long we keep it

• Account information is kept while your account is open.
• Order records, including invoices and order details, are kept for up to 7 years for tax and accounting purposes.
• Reports, photographs and videos stay in your account for at least 12 months after delivery. Please download any copies you want to keep.
• Contact messages are kept for up to 2 years.
• Server logs are kept for up to 90 days.

10. Your choices and rights

Wherever you live, you can ask us to access, correct or delete your personal information, or to give you a copy of it. You can also update your name and address in your account and unsubscribe from marketing at any time.

Depending on where you live, including California and other US states, the European Economic Area and the United Kingdom, you may have additional rights under local law. These can include the right to object to or restrict certain uses and to complain to a data protection authority.

To make a request, contact us from the email address on your account. We may need to confirm your identity. We will respond within 30 days, or sooner where the law requires, and we will not treat you differently for using your rights. An authorized agent may make a request for you with your written permission.

We may keep information we must retain by law, such as order records, even after a deletion request.

11. Security

Account pages are protected by your password and a secure, HTTP-only sign-in cookie. Delivered files are available only to your account. No system is perfectly secure, so please use a unique password and tell us promptly if you suspect misuse.

12. Children

Our services are for adults aged 18 and over. We do not knowingly collect information from children under 13, or sell or share information about anyone under 18. If you believe a child has given us information, contact us and we will delete it.

13. International customers

We are based in the United States, and your information is processed and stored in the United States. Data protection laws there may differ from those where you live. Where the law requires it, we rely on appropriate safeguards for international transfers.

14. Changes to this policy

If we make material changes, we will update the date on this page and, where appropriate, notify you by email.

15. Contact

Email support@witchwhisper.com, use the contact form on this site, or write to WitchWhisper, 3332 Ariel Joshua Ct, San Jose, CA 95135.